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How do I check my inventory and payout schedule with artisan?
You can check your inventory levels and payout schedule through here: [Makers Portal].
When should I expect payment?
Auto payouts are processed 14 days after a product is purchased. Payouts are processed daily,
but payments are released after a 14-day holding period to account for any potential returns.
Note: Auto payouts are only available through PayPal.
What if I don't have PayPal?
If you haven’t set up PayPal through our Makers Portal, payouts will be processed manually on a monthly basis.
How long is the consignment period?
Consignment periods last for three months. If your products are well received by customers, artisan Store may request an extension if there is continued interest.
What is the delivery process?
Deliveries can be made in person during store opening hours:
Wednesday – Friday: 10 AM – 5 PM
Saturday: 10 AM – 4 PM
Our store can get busy so please book a meeting time here.
If you are unable to deliver during store hours, you may request an appointment via email at store@artisan.org.au.
Note: Consignment forms must be completed before delivery; otherwise, we will be unable to accept your work.
What if I am unable to deliver in person?
You may ship your products to the artisan Store, but all shipping costs are the maker’s
responsibility. Artisan is not liable for any damage that may occur during transit. Return shipping costs are also the maker’s responsibility.
Can I restock or swap items during the consignment period?
If your product sells out, you may be able to restock, subject to space availability and demand.
Swapping out items mid-consignment is generally not allowed unless approved by artisan retail.
How will my products be displayed in-store?
Artisan manages all product displays to maintain a cohesive shopping experience. While we welcome input from makers, final display decisions rest with artisan.
Will my products be promoted?
artisan actively promotes consigned products through in-store displays, social media,
newsletters, and special events. Makers can also contribute to promotional efforts by providing marketing materials or participating in artisan-led events and campaigns.
What happens if a product is returned?
If a customer returns a product, the refunded amount will be deducted from your next payout.
Returns are rare, but they are handled in accordance with artisan’s Store policies.
Can I sell my consigned products elsewhere at the same time?
Yes, you are free to sell your products elsewhere in the case of duplicates. However, one-off pieces will be exclusive to artisan while under consignment. We recommend maintaining consistent pricing across all platforms and retail locations to ensure fairness and customer trust.
What if I need to withdraw my products before the consignment period ends?
If you need to remove your products before the three-month period is up, please contact artisan Store.
Early withdrawals should be requested with reasonable notice, and any outstanding
payments will be processed according to our payout schedule.
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